last updated Sat Apr 26 2025

Clickinsure Privacy Policy

Clickinsure, a digital insurance platform owned and operated by Transactshield Africa Limited, is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Ghana's Data Protection Act, 2012 (Act 843) and applicable international standards.

Scope of this Privacy Policy

  • This policy applies to all users who:
    • Access or use Clickinsure's website or mobile application,
    • Purchase insurance products or use our advisory tools,
    • Interact with Clickinsure agents or sub-agents,
    • Receive communications or participate in surveys or promotional activities,
    • Partners and third party users such as insurance companies, payment service providers etc.
  • By using our platform, you consent to the collection and use of your data as described in this policy.

Information We Collect

  • We may collect the following categories of information:

    a. Personal Information

    • Full name, gender, date of birth
    • Residential address, email, phone number
    • National ID number or passport number
    • Insurance policy and claims information

    b. Financial Information

    • Payment card details (processed securely via third-party gateways)
    • Bank account details (when applicable for claims or refunds)

    c. Technical & Usage Data

    • IP address, device type, browser type
    • Cookies, page views, platform interactions
    • Location data (if enabled)

    d. Uploaded Documents

    • Driver's license, vehicle registration, or photographs for insurance purposes

    e. Communication Records

    • Emails, customer support queries, chat logs with agents or bots

How We Use Your Information

  • Your information is used to:
    • Provide quotations and facilitate insurance purchases,
    • Generate and deliver policy documentation,
    • Assist with claims filing and processing,
    • Authenticate users and prevent fraud,
    • Communicate updates, reminders, or promotional offers (with your consent),
    • Conduct customer surveys and product improvement analysis.

Legal Basis for Processing

  • We process your data under the following lawful bases:
    • Consent: When you voluntarily provide personal data.
    • Contractual necessity: To fulfill your purchase of insurance products.
    • Legal obligation: Compliance with regulatory reporting requirements.
    • Legitimate interest: Fraud prevention, service optimization, internal analytics.

Sharing Your Information

  • We may share your data with the following parties only when necessary:

    a. Insurance Companies

    To generate policy documents, process applications, or submit claims.

    b. Regulatory Authorities

    To comply with requests from the National Insurance Commission (NIC), Data Protection Commission, or other lawful entities.

    c. Third-Party Service Providers

    • Payment processors
    • Cloud storage and hosting partners
    • Email and SMS communication services
    • Customer support tools

    All third parties are subject to confidentiality agreements and strict data protection policies.

International Data Transfers

  • Some of our service providers may be located outside Ghana. In such cases, we ensure that:
    • Transfers comply with Ghana's Data Protection Act,
    • Adequate safeguards (e.g., standard contractual clauses) are in place,
    • Your data remains secure and confidential.

Data Retention

  • We retain your personal data only for as long as necessary to:
    • Fulfill the purposes outlined in this policy,
    • Comply with legal obligations (e.g., audit or tax laws),
    • Enforce our legal agreements.
  • Typically, data related to insurance purchases and claims is retained for 7 years unless required otherwise.

Your Rights Under Ghanaian Law

  • You have the right to:
    • Access your personal information,
    • Correct any inaccuracies,
    • Request deletion of unnecessary or unlawfully held data,
    • Withdraw consent where processing is based on consent,
    • Object to certain types of processing (e.g., direct marketing),
    • Request data portability where applicable.
  • To exercise these rights, contact us at privacy@clickinsure.africa.

Cookies and Tracking Technologies

  • Clickinsure uses cookies and similar tools to:
    • Enhance user experience,
    • Track platform performance,
    • Serve relevant content.
  • You can manage your cookie preferences via your browser settings.

Data Security Measures

  • We employ industry-standard security measures including:
    • SSL encryption for all transactions,
    • Two-factor authentication (2FA) for account access,
    • Role-based access control for staff,
    • Regular security audits and vulnerability assessments,
    • Encrypted data storage.

Children's Privacy

  • Clickinsure does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has submitted data without guardian consent, we will delete the information promptly.

Changes to This Policy

  • We may update this Privacy Policy periodically. When we do, we will:
    • Post the revised version on our platform,
    • Notify you through in-app notices, emails, or pop-ups (for material changes).
  • Continued use of our services after such updates constitutes your acceptance.

Contact Us

  • If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, contact us:

    Transactshield Africa Limited (Clickinsure Division)

    📧 Email: transact.shield@gmail.com

    📞 Phone: +233 507531170

    🏢 Address: 9 pawpaw street, North Legon, Accra

Supervisory Authority

ready to redefine your insurance experience?

Embrace a new era of insurance simplicity. Explore our comprehensive coverage options, seamless purchase process, and real-time claim tracking.